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Helpdesk Senior Associate - ITIL at NTT DATA
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

450000.0

Posted On

31 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

IT Service Desk Support, Troubleshooting Skills, Bug Finding, Resolution, ITIL Concepts, Microsoft Applications, Desktop Support, First Level Support, Oracle, Workday, BI, Agile, Team Player, Communication Skills, System Testing, Integration, Maintenance

Industry

IT Services and IT Consulting

Description
In these roles you will be responsible for: Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and technology improvements. Willing to learn & grow in other IT Business areas Excellent English is written and verbal communication skills. * Great Team player * Great communication skills, comfortable working with various stakeholders 4,50,000* Strong troubleshooting skills, bug finding, and resolution * Ability to work independently within a diverse global team * IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) In addition, preferable skills and behaviours include: * Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. * Knowledge in Desktop Support * Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc.
Responsibilities
Provide exceptional IT Service Desk support and guidance to end-users for various IT devices and applications. Record, update, and escalate support issues while engaging in the discovery of new IT business tools.