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Helpdesk Senior Associate - Mac Support at NTT DATA

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk Support, Mac Support, Customer Handling, Technical Guidance, Communication Skills, Problem Resolution, macOS Familiarity, Apple Workstations, International Calling Experience, Writing Skills, Comprehension Skills, Rotational Shifts, Phone Support, Email Support, Chat Support

Industry

IT Services and IT Consulting

Description

Helpdesk Senior Associate at Grade-5 position in Service Desk Must be a Graduate. B. Tech/B. E or any other technical degree preferred Good communication skills with a minimum of 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills It should be comfortable to work in rotational shift with 24x7 support window Familiarity with latest macOS Experience in handling Apple workstations (MacBook, iMac etc.) Experience in supporting Apple device (MacBook, iMac). Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Responsibilities

Provide L2 technical guidance in identifying, prioritizing, and resolving reported problems through Phone, Email, and Chat. Support Apple devices such as MacBook and iMac while ensuring excellent customer service.