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Helpdesk Senior Manager - People Manager at NTT DATA
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Desk Experience, Team Management, Stakeholder Management, Budget Management, Transition Management, Project Management, Listening Skills, Detail Oriented, Multi-tasking, ITIL Certification, Six Sigma Certification, Project Management Certification, Client Management Skills, Cost Savings Initiatives, Continuous Improvement, Team Building, Upskilling

Industry

IT Services and IT Consulting

Description
In these roles you will be responsible for: Analyze the problem with the team and counterparts and suggest a solution Responsible for Service Improvement plans and Continuous improvement plans. Responsible for Cost Savings and Productivity Improvement initiatives Participate in business/people related projects Managing 24x7 Operations Responsible for the performance of the teams, team leads Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member Responsible for upskilling / cross skilling team members People attrition management. Demonstrates ability and success working in a team environment. Exhibits passion and alignment with our vision, values & operating principles. Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk. Stakeholder management. Budget / Cost pyramid management Transition management Project management Exceptional listening abilities and detail oriented Demonstrates the ability to multi-task. - ITIL foundation certified - 6 sigma certifications - Project Management certified - Client management skills
Responsibilities
The Helpdesk Senior Manager will analyze problems with the team and suggest solutions while managing 24x7 operations. They will also be responsible for service improvement plans, team performance, and mentoring team members.