Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Helpdesk Senior Representative - Fresher at NTT DATA
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

IT Service Desk Support, Customer Service, Troubleshooting, Communication Skills, Team Player, ITIL Foundation Certified, Process Improvement, System Testing, Integration, Maintenance, Software Troubleshooting, Hardware Troubleshooting, Windows 10, macOS, iOS, Android

Industry

IT Services and IT Consulting

Description
In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn grow in other IT Business areas Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player Excellent communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug-finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do ITIL foundation certified - Flexible - Willing to work in a Rotational 24*7 Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements.
Responsibilities
Provide exceptional IT Service Desk support and guidance to end-users for various IT devices and applications. Record, update, and escalate support issues while supporting IT onboarding activities for end-users.