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Helpdesk Senior Representative - ITIL at NTT DATA
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Helpdesk Support, ITIL, Customer Handling, Technical Guidance, Communication Skills, Problem Resolution, Reading Comprehension, Writing Skills, Verbal Skills, English, Polish, Independent Work, Organizational Policies, Rotational Shifts

Industry

IT Services and IT Consulting

Description
Helpdesk Associate at Grade-3 position in Service Desk Must be a Graduate. Good communication skills Ability to work independently Adhere to organizational policies and procedures Must possess excellent customer handling skills Should be comfortable to work in rotational shift. Excellent Verbal Communication skills. Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish. Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Responsibilities
Provide L1 technical guidance in activities associated with identification, prioritization, and resolution of reported problems through Phone, Email, and Chat. Assist users with technical issues while adhering to organizational policies and procedures.