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Helpdesk Senior Representative - ITIL at NTT DATA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Desk Support, Guidance, Training, Troubleshooting, Windows 10, macOS, iOS, Android, Google Suite, Microsoft Environment, Communication Skills, Team Player, Process Improvement, Technology Improvement, System Testing, Integration, Maintenance

Industry

IT Services and IT Consulting

Description

In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-usersWork with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn grow in other IT Business areas Great Team player24/7 rotational shifts and week offs and Work from Office mandatory Excellent communication skills, comfortable working with various stakeholders Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)"

Responsibilities

Provide exceptional IT Service Desk support and guidance to end-users for various IT devices and applications. Record, update, and escalate support issues while engaging in discovering new IT business tools.