Helpdesk Specialist I at McKonly & Asbury LLP

Lancaster, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Knowledge, User Support, Issue Tracking, Documentation, Software Installation, Troubleshooting, Patch Management, User Training, Asset Tracking, Cloud Services

Industry

Accounting

Description

Description Helpdesk Specialist I McKonly & Asbury continues to build on an innovative culture that values teamwork and collaboration, establishes opportunities for everyone to make a difference, and offers a work-life balance not commonly found in public accounting firms. We are searching for a Helpdesk Specialist I who can support an existing and talented team. The Helpdesk Specialist I is a non-exempt position, reporting to the IT Supervisor. This person will have responsibility for the support and maintenance of McKonly & Asbury’s software and hardware systems. Responsibilities Possess technical knowledge to diagnose and correct individual user’s technology problems with minimal assistance. Responsible for first level end-user support and tracking of issues in the Helpdesk system as well as documentation of common issues and resolutions. Possess technical knowledge to perform administrative procedures related to firm wide laptops, desktops, software, and cloud services as well as oversee warranty related repair and technical support calls with minimal assistance. Install and troubleshoot various software products such as Windows operating systems, Office 365 products and related accounting applications. Assist with software and operating systems patch and version upgrade methodology. Ownership of new user creation, training, and onboarding. Ownership of end-user equipment asset tracking. Utilize cloud services to assist with software rollouts. This position requires demonstrated ability with general technology issue diagnosis and an understanding of basic user support. Additionally, this person will be based out of our Lancaster, PA office and work onsite in our Philadelphia office one day a week (Wednesday). An associate degree in a computer-related field or two years’ proven experience necessary. If you are looking for a career opportunity where your ideas will have value, your actions will have a positive impact, and you will be encouraged to learn and grow, we’d like to talk with you.

Responsibilities

The Helpdesk Specialist I will support and maintain the firm's software and hardware systems, providing first-level end-user support and tracking issues. Responsibilities also include installing and troubleshooting software, overseeing warranty repairs, and managing user onboarding.