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HELPDESK SPECIALIST at VAM Systems
Manama, Capital, Bahrain -
Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Helpdesk Support, Technical Support, Communication Skills, Fluent English, Arabic, Troubleshooting, MIS Systems, Log Management, User Support, Reporting, Follow Up, IT Changes, User Community, Email Support, Phone Support, Documentation

Industry

IT Services and IT Consulting

Description
Job Description VAM Systems is currently looking for HELPDESK SPECIALIST for our Bahrain operations with the following skillsets & terms and conditions: Educational Qualification & Certifications: •Must have Diploma degree or higher in Information Systems, Computer Science, Computer Engineering, IT, or a related field. •Certification in A+, MOUS, Network+, or MCDST (Preferable). Experience: •Minimum 2 years progressive experience in in helpdesk or technical support. Required Skills: •Good communication skills. •Must be Fluent in English (speaking, reading and writing) and preferably Arabic. Roles & Responsibilities: •Receive and undertakes logs reported through the Help Desk phone number. •Receive and undertakes logs reported through the Help Desk email or system. •Support and troubleshoot user community in use MIS systems and basic issues. •Forward logs to the competent authority. •Follow up to completion of and finalize the logs with the competent authority. •Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices. •Register all logs related to Technical Support. •Submit regularly report about logs. •Perform other duties and related tasks as may be required from time to time.
Responsibilities
The Helpdesk Specialist will receive and log support requests through various channels and troubleshoot issues related to MIS systems. They will also keep users informed of updates and finalize logs with the competent authority.