Are you an early-career IT professional with around 2 years of experience looking to take the next step? We're seeking a motivated Helpdesk Support Analyst to join a growing and supportive team environment where development, collaboration, and career progression are a priority.

This role offers a structured pathway for growth, supported by hands-on mentorship, ongoing training, and exposure to a wide range of modern technologies. You'll have the opportunity to further develop your technical capability while contributing meaningfully to client outcomes.

About the Role

As a Helpdesk Support Analyst, you will play a key role in delivering high-quality IT support across a diverse client base. You'll be responsible for managing incidents and service requests, troubleshooting technical issues, and ensuring timely resolutions that maintain strong client satisfaction.

Key Responsibilities

• Provide Level 1–2 helpdesk support across desktops, servers, and cloud environments
• Troubleshoot and resolve technical incidents efficiently in line with SLAs
• Manage and prioritise service requests through the ticketing system
• Support Microsoft 365, Windows environments, and common business applications
• Escalate complex issues where required while maintaining ownership
• Contribute to documentation and continuous improvement of processes

About You

• ~2 years' experience in an IT Helpdesk or Support role
• Strong troubleshooting skills across Windows and Microsoft 365
• Excellent communication and customer service skills
• Ability to manage competing priorities in a fast-paced environment
• A proactive mindset with a willingness to learn and grow

What's on Offer

• Ongoing training and professional development opportunities
• Exposure to a broad range of technologies and client environments
• Supportive, team-oriented culture
• Hybrid working model – 1 day per week from home
• Clear pathway for career progression

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as a Helpdesk Analyst?
• How much notice are you required to give your current employer?
• Have you worked in a role where you were responsible for providing level 1 technical support?
• Do you have experience working a help desk role that offers 24 hour support?

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