Role Overview:
We are looking for someone to join our Global IT Service Desk Team as an IT apprentice
You will be delivering high-quality, customer-focused IT support during EMEA hours. This role offers exposure to a broad range of technologies including networks, cloud platforms, operating systems, and automation, providing a strong foundation for future career progression in IT operations or infrastructure.
You will be based in our Stapeley office on a hybrid work pattern of 2-3 days in the office
There is a chance to get a qualification through an apprentice program via one of our partners (you may be required to also interview with the provider)
You Will:

ESSENTIAL SKILLS AND EXPERIENCE

• A working understanding of Windows 10/11, Microsoft 365, and basic networking concepts (e.g. IP addressing, DNS).
• Awareness of endpoint security (e.g. antivirus, MFA) and system updates/patching practices.
• Confident using and troubleshooting IT systems in person and remotely; any exposure to a ticketing or ITSM tool is a plus.
• Interest in or basic exposure to cloud services (e.g. Azure, AWS) and account management (e.g. Active Directory, Microsoft Entra ID).

Please refer the Job description for details