At Xtremax, our Helpdesk Support Engineers play a vital role in ensuring system stability and reliability. In this role, you will be responsible for monitoring alerts, managing incidents, and supporting resolution processes to keep our systems running smoothly. You will also contribute to continuous improvement by reviewing scripts and providing feedback, making a direct impact on both operations and service quality. Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.

USER SUPPORT & EXPERIENCE

• Provide first-line support for applications used across agencies (email, productivity suites, collaboration tools).
• Proactively identify recurring issues and suggest improvements to knowledge base or processes.

Please refer the Job description for details