Helpdesk Support I at Mount Nittany Health

State College, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Troubleshooting, Microsoft Operating Systems, Microsoft Office, Network Monitoring, Hardware Knowledge, Communication Skills, Organizational Skills, Analytical Skills

Industry

Hospitals and Health Care

Description

POSITION SUMMARY Works closely with Mount Nittany Health (MNH) users and Information Technology (IT) staff by providing first, second, and occasionally third-tier support with a high degree of customer service, technical expertise, and timeliness including documentation, troubleshooting, and resolving technical or administrative issues. Monitors the performance of MNH's information systems which include network servers, background processes, interface engines, ancillary systems, and physical/environmental appliances. Uses appropriate software and monitoring tools to ensure continuous operation of MNH’s information systems. Performs routine maintenance and daily tasks necessary to ensure MNH information system integrity. Supports organizational projects that enhance the operations of MNH’s information systems. MINIMUM REQUIREMENTS Education: 1. High school diploma required. 2. Bachelor’s Degree in related field (IT, Health Administration, etc.) preferred. Experience: 1. One year experience in a health care environment preferred. 2. One year experience with current Microsoft operating systems and Microsoft Office applications in either a work or educational setting is required. 3. Minimum of one year face-to-face or telephone-based customer service experience preferred. Knowledge, Skills, Abilities: 1. Excellent communication and organizational skills required. 2. Exercises strong interpersonal and communication skills, especially in the area of communication between technical and clinical staff. 3. Attends and participates in all scheduled departmental training. 4. Participates in other education opportunities and is aware of current trends in field. 5. Conducts business in a professional and cordial manner that upholds the integrity and reputation of Mount Nittany Health. 6. Excellent organizational and teaching skills. 7. Excellent analytic and interpretive skills and the ability to understand and adapt to changes in requirements and priorities. 8. Strong abilities in Microsoft operating systems and Microsoft Office applications (excluding Access) 9. Ability to work independently and/or collaboratively toward stated goals. 10. Working knowledge of computer hardware components and terminology is required. 11. Interest in, and enthusiasm for, computerization and its potential for improving inter- and intra-departmental efficiency and effectiveness. License/Certification/Registration: None SUPERVISION RECEIVED Receives general supervision from the Supervisor, Information Technology Customer Service. SUPERVISION GIVEN None Why Mount Nittany Health? At Mount Nittany Health, we provide high-quality patient care with a unique combination of the latest in clinical technology and compassionate medical professionals. We are committed to improving both the quality and availability of healthcare in our region and seek to hire only the best to support the communities we serve.

Responsibilities

Provide multi-tier technical support to users and IT staff while resolving technical and administrative issues. Monitor information systems and perform routine maintenance to ensure system integrity and continuous operation.