Helpdesk Support Specialist Tier 1 at Solution Builders
Bloomington, Minnesota, USA -
Full Time


Start Date

Immediate

Expiry Date

30 Nov, 25

Salary

29.0

Posted On

31 Aug, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Business Communications, Customer Service Skills, Computer Science, Windows Server, Azure, Software, Active Directory

Industry

Information Technology/IT

Description

At Solution Builders, Inc., we’re passionate about helping our customers achieve complete satisfaction with their computer and information technology environments. We have an excellent reputation in the market and 30 years of experience in providing businesses with high-quality IT support and management. Our customers value a highly productive information technology experience and Solution Builders makes that a reality.
What YOU can expect:

We are equally as passionate about our Team Members! When you become part of the Solution Builders Team you can expect:

  • An inclusive culture where you can have a direct impact on the superior service we provide our clients; small company feel, big on opportunity.
  • Career development and growth opportunities.
  • Salary range for this position: $22.00 - $29.00 per hour based on experience.
  • Benefits that include:

    • Medical, Dental, and Vision Insurance
  • Matching 401(k) Plan
  • Paid Vacation and Personal Days Off
  • A company that won’t make you feel like you’re just a number. Your unique talents and experience will not only make a difference but will be recognized and rewarded!
Responsibilities
  • Upholds the company policy guidelines as well as recommends new and improved guidelines to ensure compatibility and better service at client locations.
  • Maintains current technical expertise in the rapidly changing technology of computing and utilizes state-of-the-art techniques when implementing client solutions.
  • Maintains a positive attitude and positive working relationship with all departments to optimize working relationships and communication.
  • Fulfills department requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.
  • Performs at or above company performance standards established within the department.
  • Other duties as assigned
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