At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a HelpDesk support to join one of our clients’ teams in Germany. If you’re looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

REQUIREMENTS:

• Proven experience as a HelpDesk or IT Support Technician, preferably in an onsite environment.
• Hands-on experience with hardware repairs, troubleshooting, and peripheral setup.
• Familiarity with IT asset management and inventory processes.
• Strong problem-solving and communication skills.
• Ability to move between sites and manage multiple support requests efficiently.
• Level 1 / 1.5 technical expertise with a customer-focused approach.

• Provide Level 1 / 1.5 support for user workstation issues, including hardware, software, network, and peripherals troubleshooting, using ticketing systems for tracking and resolution.
• Handle warranties and repairs—coordinate diagnostics, service, and replacements with external vendors or manufacturers.
• Perform deployment and initial configuration of IT equipment (e.g., desktops, laptops, printers, mobile devices), ensuring readiness for end-users.
• Manage inventory control and asset logistics, including receiving, stock management, asset tagging, and tracking incoming/outgoing equipment.
• Deliver efficient on-site user support, resolving incidents rapidly and maintaining high satisfaction levels.
• Update and manage documentation—log support cases, asset statuses, and workflow procedures, and contribute to the knowledge base.
• Escalate unresolved or complex technical issues to higher-level support in a timely manner.