Helpdesk Support Technician

at  Cathcart Technology

ABOUT THE COMPANY:

Our client is an established and dynamic IT services provider based in Oldham with 14 years of success, specialising in supporting businesses across various industries such as healthcare, construction, and education. They’re on the hunt for a Junior IT Support Specialist to join their growing team. This is not just another support role - it’s an opportunity to make a meaningful impact and help bring positive change to their clients, including charities that are doing important work. You’ll not only develop your technical skills but also gain exposure to exciting new projects like cyber security, server installations, and more.

THE IDEAL CANDIDATE:

They’re looking for someone with some IT helpdesk experience, but more importantly, someone who’s passionate about delivering excellent customer service and strong troubleshooting skills. If you’re a social, friendly, and confident communicator who enjoys client-facing roles, this could be the perfect fit. The role requires a driving license and a car, as there will be visits to client sites, where you’ll get hands-on experience.

INTERESTED?

If you’re looking for a role where you can learn, grow, and be part of a supportive team that values your input and development, this could be the opportunity you’ve been waiting for. Apply now or get in touch with Paul McGovern at Cathcart Technology for more details

Your days will be varied, keeping you engaged with both technical support and project work. Here’s a glimpse of what you’ll get up to:

• Helpdesk Support: Resolve both software and hardware issues, providing top-tier support to internal and external clients. Your solutions will have an immediate impact on the day-to-day productivity of the company’s clients, ensuring their tech runs smoothly.
• Client Visits: Travel to different sites (must have a car and driving license) to assist with IT setups and support. This provides you with the opportunity to build strong client relationships while expanding your technical expertise.
• Server Installations: Help install and configure Servers as part of larger IT infrastructure projects. You’ll be at the forefront of hands-on technology implementations that shape the backbone of businesses.
• Cyber Security Projects: Once you’ve passed probation, you’ll be deployed on exciting security and penetration testing projects.