JOB SUMMARY:
The Helpdesk Support Technician I is an entry-level position. This position provides front-line technical support for end users’ computer systems, hardware, and software. This position will also work with network administrators to ensure the system runs optimally for Calista Corporation and its subsidiaries.
KNOWLEDGE, SKILLS, & ABILITIES:
- General knowledge of Remote Access products such as Citrix.
- General knowledge of commonly used concepts, practices, and procedures of computer science.
- Excellent organizational time management skills with the ability to prioritize, multi-task, and confidentially process and maintain data accurately.
- Basic computer skills specifically using Microsoft Office Suite; ability to learn additional computer skills or software programs.
- Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
- Effective oral and technical written communication skills to effectively communicate information to others and present information in front of a group.
- Ability to use general office equipment such as fax, phone, copier, etc.
- Strong customer service skills, including active listening, prompt service and follow-up. Ability to convey information clearly, effectively, and professionally.
- Active listening skills: attentiveness when listening to others to understand, ask appropriate questions, etc.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Excellent analytical skills with the ability to evaluate data and consider decision impact across multiple areas.
- Strong decision analysis and problem-solving skills.
- Effective interpersonal and leadership skills.
- Ability to learn and understand corporate policies and procedures and how they relate to Calista’s goals.
- Ability to draw conclusions and justify decisions.
- Highly self-motivated; able to work on own initiative.
- The ability to work effectively in a stressful environment.
MINIMUM QUALIFICATIONS:
- High School Diploma or GED equivalent, associate or bachelor’s degree in computer science or related field is strongly preferred.
- Industry standard IT certifications such as CompTIA A+, NET+, or Microsoft can be used in leu of experience.
- Related experience using software and remote access packages like Microsoft Office Suite and Citrix desired.
- Proven work experience in an area that required high levels of customer service.
- Valid state driver’s license and be qualified to operate a vehicle under Calista’s Driving Policy conditions.
- Ability to pass a background, drug, and reference check.
REASONABLE ACCOMMODATION
It is Calista and Subsidiaries’ business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.
This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In perso
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