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Helpdesk Support Technician at Kirby Medical Center

Monticello, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

22.75

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Access Management, Customer Support, IT Service Delivery, Medical Information Systems

Industry

Hospitals and Health Care

Description

Description Location: Monticello, Illinois Shift: Day shift Schedule: Mon-Fri 8AM-4:30PM. On Call rotation after 90 days. Off hours and weekends possible due to critical support need, not typical or regularly occurring. Summary: Provides first-level technical support to end users by diagnosing and resolving basic hardware, software, and access issues. Serves as the primary point of contact for helpdesk requests, escalates complex issues appropriately, and supports consistent IT service delivery. Benefits: 40 hours of PTO effective date of hire Health, Dental, Vision and Life insurance effective date of hire Generous 401(k) match effective after 90 days Quality/Goal incentive annually Free Wellness Program Requirements High school graduate or equivalent required. Certificate in computer science preferred (CompTIA A+, CompTIA Network+, etc) Experience in IT helpdesk or customer (end user ) support preferred. Hospital or medical information systems experience preferred. Since 1941, Kirby Medical Center has been the premier provider of healthcare in Piatt County and surrounding areas. We are committed and proud to provide quality and compassionate healthcare services to people in need. Our values-based culture, employee engagement, and award winning healthcare have driven the success of our organization. Kirby Medical Center is an independent, not-for-profit hospital located on a beautiful campus in Monticello, IL with satellite clinics in Atwood, & Cerro Gordo, IL. Kirby Medical Center offers an outstanding benefits package and state-of-the-art medical equipment. Ideal candidates enjoy a workplace where compassion, positive attitudes, respect, excellence, and stewardship are on display every day.

Responsibilities

Provides first-level technical support to end users by diagnosing and resolving hardware, software, and access issues. Serves as the primary point of contact for helpdesk requests and escalates complex issues as needed.