Helpdesk/Support Technician Lead at Haigh-Farr Inc

Bedford, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Technical Support, Process Improvement, System Management, SLA Compliance, Microsoft Windows, Hardware Troubleshooting, Software Troubleshooting, Organizational Skills, Urgency, Help-Desk Support, Remote Desktop Software, Multi-tasking, IT Expertise, Network Fundamentals, CompTIA A+

Industry

Aviation and Aerospace Component Manufacturing

Description

Description H Haigh-Farr is a premier antenna design, manufacturing and test house developing products used across all platforms in the aerospace industry including missions to Mars, the International Space Station and products fielded to the U.S. Military supporting the warfighter. In our over 55-year history we have enjoyed steady, planned growth. In 2026, Haigh-Farr plans to further grow our team and capabilities to meet increasing demand and to expand into new markets and antenna technologies. Haigh-Farr is seeking a Helpdesk/Support Technician Lead who will oversee daily IT support operations, manages team performance, and provides, technical assistance to end-users. This role requires balancing advanced troubleshooting with leadership, ensuring high-quality, efficient service through ticketing systems like ServiceNow and mentoring junior technicians. Key skills including strong communication, IT expertise (network fundamentals), and certifications like CompTIA A+ or ITIL. Requirements Responsibilities: Team Leadership: Managing daily support operations, setting goals, and mentoring team members. Technical Support: Acting as a high-level escalation point for complex, end-user technical issues. Process Improvement: Creating and maintaining technical documentation, procedures and training materials. System Management: Overseeing ticket management, ensuring SLA compliance, and using tools like remote desktop software. Other duties may be assigned. Knowledge and Skills: Proficiency in Microsoft Windows, preferably OS 10/11 Pro or Enterprise, Microsoft 2013-2019. Ability to diagnose and resolve hardware and/or software technical issues. Strong organizational skills. Works well with unexpected changes. Work with a sense of urgency. Proven experience as a Help-Desk Technician or other similar role. Tech savvy – working knowledge of computers, mobile devices, office automation products, and remote control. Ability to multi-task and lead others. Qualifications: Degree in Computer Science or related field. U.S. Person, with ability to obtain and maintain a security clearance Why should you join Haigh-Farr? Haigh-Farr is a fast paced, growing company that recognizes employees with a promote-from-within philosophy. We believe in a friendly work environment where employee contributions are well received and a key component to our success. Our facility features state of the art technology and the latest manufacturing and testing capabilities. Please see more details about our benefits below. Competitive salary, commensurate with experience and capabilities. Health Insurance Plan with Health Reimbursement Feature, Dental, and Vision Insurance. Flexible Spending Accounts – Health and Dependent Care Company Paid Disability and Group Term Life Insurance Paid Vacation, Holidays, and Sick Time. 401K with Company Match Company Sponsored Social Events. Wellness Prevention – Annual In-House Flu Clinic, Gym Membership discount through Medical Plan. EOE/Veteran/Disability/E-Verify No agencies please

Responsibilities

This role involves overseeing daily IT support operations, managing team performance, and providing high-level technical assistance to end-users, acting as an escalation point for complex issues. Responsibilities include mentoring junior technicians, ensuring Service Level Agreement (SLA) compliance, and creating technical documentation and training materials.