Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Helpdesk Support Technician at Mandarich Law Group, LLP

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk Support, Technical Support, Troubleshooting, User Onboarding, Windows Desktops, Microsoft Office, Active Directory, Networking Concepts, Virtualization Technologies, Communication Skills, Curiosity, Proactivity, Learning, User Account Management, Password Resets, Group Policy

Industry

Law Practice

Description

Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow. · Act as the first point of contact for technical support via phone, email, and walk-ups · Troubleshoot hardware, software, and network issues—escalating when needed · Set up new user workstations and manage employee onboarding/offboarding · Support Windows desktops, Microsoft Office applications, printers, and other common business tools · Maintain accurate records of issues and resolutions in our ticketing system · Assist with user account management, password resets, and access rights via Active Directory 1–2 years of IT support experience (internships or part-time roles count too!) Strong communication skills—you’re just as comfortable talking to people as you are working with machines Curious, proactive, and eager to learn Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred Experience supporting remote users or working in a legal or professional services environment preferred Comfortable working with: Windows 10/11, Windows Server 2019/2022 Microsoft Office Suite Printers, desktops, laptops, and mobile devices Basic networking concepts (IP, DNS, DHCP) Active Directory (bonus points for experience with Group Policy) Competitive Base Salary Medical, Dental, and Vision Coverage; 401K plan with company match Company paid Life Insurance Short and Long Term Disability PTO, Float holiday Paid Parental Leave

Responsibilities

Act as the first point of contact for technical support and troubleshoot hardware, software, and network issues. Set up new user workstations and manage employee onboarding and offboarding.