Helpdesk Support Technician at Teksystems Global Services LLC

South Bend, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

26.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Support, Troubleshooting, Active Directory, Microsoft 365, Ticketing System, Customer Service, Windows 10/11, Outlook, Teams, OneDrive, VPN Access, Network Troubleshooting, Documentation, Problem-Solving, Time Management, Hardware Support

Industry

IT Services and IT Consulting

Description

Overview: We are seeking a Helpdesk Technician to provide front‑line technical support within a Windows‑based environment. This role is responsible for resolving end‑user issues, supporting core productivity tools, and ensuring a positive customer experience across the organization. The ideal candidate has a strong foundation in Windows support, excellent communication skills, and a proactive approach to problem‑solving. Key Responsibilities: Serve as the first point of contact for technical assistance via phone, email, chat, or in person. Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals. Support Windows OS (Windows 10/11) including updates, configuration, and performance troubleshooting. Assist with Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office suite troubleshooting. Perform user account management tasks in Active Directory, including password resets, account unlocks, and basic permissions. Install, configure, and support standard software applications and security tools. Troubleshoot network‑related issues involving Wi‑Fi connectivity, VPN access, printers, and shared drives. Document all work in the ticketing system, ensuring accurate notes, status updates, and timely resolution. Escalate complex issues to Tier 2/3 teams as appropriate while maintaining ownership until completion. Provide excellent customer service and communicate technical information clearly to non‑technical users. Required Skills & Experience: 1–3 years of experience in a helpdesk, service desk, or technical support role. Strong hands‑on experience supporting Windows 10/11 environments. Proficiency with Microsoft 365 applications and basic identity troubleshooting. Familiarity with Active Directory for standard account administration. Ability to diagnose hardware and software issues efficiently. Experience working with a ticketing system (ServiceNow, Jira, Zendesk, etc.). Strong communication, documentation, and customer service skills. Preferred Qualifications: Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN). Experience with remote support tools (Teams, Quick Assist, GoToAssist, or similar). Knowledge of mobile device support (iOS/Android). A+, Network+, or other relevant certifications. Soft Skills: Strong problem‑solving abilities and attention to detail. Ability to manage time effectively and prioritize multiple tasks. Customer‑focused mindset with a commitment to high‑quality support. Team‑oriented, adaptable, and eager to learn. Job Type & Location This is a Contract to Hire position based out of South Bend, IN. Pay and Benefits The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in South Bend,IN. Application Deadline This position is anticipated to close on Mar 7, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Helpdesk Technician serves as the first point of contact for technical assistance, responsible for troubleshooting and resolving end-user issues across Windows desktops, laptops, and core productivity tools. Key duties include managing user accounts in Active Directory, supporting Microsoft 365 applications, and documenting all work accurately in the ticketing system.