HELPDESK TECHNICIAN, LONDON OFFICE (BATTERSEA), OR CARDIFF OFFICE

• You will serve as the primary point of contact for solicitors and legal professionals, providing support and guidance on product usage, installation, and resolving any related queries they may encounter with LEAP.
• Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.

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Closing Date: Monday 18th August, 2025
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible.

• Providing excellent client support and issue resolution via email, phone, and live chat.
• Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
• Working efficiently and effectively to achieve and exceed Key Performance Indicators.
• Proactively improving LEAP’s self-support centre by developing better self-help material (written how-to articles, demo videos, etc.).
• Building productive client relationships and high client satisfaction.