Helpdesk Technician at Leap Legal Software
Cardiff, Wales, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

17 Sep, 25

Salary

28000.0

Posted On

08 Aug, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leap, Edge

Industry

Information Technology/IT

Description

MORE YOU SHOULD KNOW

Discover the human side of cutting edge LegalTech
Life at LEAP
Discover more LEAP opportunities
Closing Date: Monday 18th August, 2025
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible.
A real person will read your CV and chat with you if you’re invited to interview. We want to get to know the real you, not just ChatGPT!

Responsibilities
  • Providing excellent client support and issue resolution via email, phone, and live chat.
  • Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
  • Working efficiently and effectively to achieve and exceed Key Performance Indicators.
  • Proactively improving LEAP’s self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
  • Building productive client relationships and high client satisfaction.
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