Helpdesk Technician at SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC

Beavercreek, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk Support, Technical Troubleshooting, CI/CD Tools, DevSecOps, Cloud Administration, Application Deployment, Account Management, Access Controls, Collaboration, Incident Response, Process Improvement, Documentation, Problem Solving, Written Communication, Ethics, Professionalism

Industry

Engineering Services

Description

Job Details Level: Experienced Job Location: Beavercreek Office - Beavercreek, OH 45431 Position Type: Full Time Travel Percentage: Up to 10% Who We Are Sabel Systems Technology Solutions, LLC is a leading solution provider for innovative and agile Digital Engineering and Acquisition Technical Stack design, implementation, and support. We have projects across the DoD, Industry, and Academia. We operate in secure public clouds, on- premises clouds, and hybrid clouds. We provide you with large business opportunities and training within our small business agility and people first culture. You will be joining a dynamic and highly motivated team with one goal: "Get quality and secure solutions in the customers hands as soon as possible”. Who We Need Sabel Systems has the technology solutions to support cloud-based processes for Digital Engineering, enabling Digital Threads for, and Digital Twins of, complex weapon systems. Our DoD customers have urgent and persistent needs to address new capabilities of near-peer strategic competitors, and asymmetric threats from disruptive actors. We are seeking talented professionals to make real these engineering solutions, keeping our nation's security capabilities well ahead of all threats. What You’ll Do Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Overview: As a Helpdesk Technician supporting our Digital Engineering Cloud - DEC®, you will serve as a first line of support for CI/CD pipeline users across our Code Foundry product. You will work directly with DevSecOps engineers, developers, and cloud administrators to troubleshoot, maintain, and optimize tooling for CI/CD automation, cloud hosting, application deployment, and account management. This role requires a blend of technical support expertise, a solid understanding of DevSecOps workflows, and excellent communication skills to support a secure and scalable cloud infrastructure. Key Responsibilities: Pipeline Support & Technical Troubleshooting: Provide frontline support for DevSecOps CI/CD pipeline environments (e.g., GitLab, Jenkins, GitHub Actions) Troubleshoot and resolve issues related to build failures, deployment errors, and pipeline performance Monitor system and pipeline health using observability platforms (e.g. Prometheus, Grafana, Loki, and Elastic) Cloud and Application Support: Assist in cloud administration including user access, virtual machines, and resource provisioning Support application deployment activities across test, staging, and production environments Conduct routine system checks and escalate critical infrastructure issues Account Management & Access Controls: Handle provisioning, modification, and deprovisioning of user accounts in cloud and local systems Implement access control best practices to ensure compliance and security alignment Collaboration & Incident Response: Engage directly with developers, security teams, and stakeholders to gather support needs Respond to service desk incidents and escalate to senior engineers as appropriate Maintain and evolve technical documentation for operational procedures and knowledge base Process Improvement & Knowledge Sharing: Recommend opportunities to automate manual tasks and improve support workflows Contribute to developing FAQ repositories and user training materials Document operational internal and user knowledge bases Stay current with evolving DevSecOps and cloud support methodologies Qualifications Job Qualifications Skills and Qualifications: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field Previous experience in IT Helpdesk, Technical Support, or System Administration roles Familiarity with CI/CD tools (e.g., GitLab CI, Jenkins) and DevSecOps processes Exposure to Azure administration and/or DoD cloud-based environments Understanding of application deployment lifecycle and basic scripting (PowerShell, Bash, or Python) Strong organizational and multitasking skills to manage multiple technical requests Ability to document solutions clearly and communicate with both technical and non-technical users Familiarity with tools such as JIRA, Confluence, Jira Service Manager, or ServiceNow preferred CompTIA Security+ Certification Other certifications such as Azure Fundamentals (AZ-900), or AWS equivalent are a plus Working Conditions: Fast-paced, dynamic environment with frequent interactions with cross-functional teams. Self-motivated for team engagement via a remote work environment. Personal Development Demonstrates the Sabel Values through own behaviors; sets clear priorities and aligns all activities; sets/achieves high personal standards for performance/conduct. Communicates effectively in all directions; encourages innovation. Recognizes and celebrates accomplishment; helps the team lead and/or adapt to change; encourages teaming/networking across the company. Assists with defining project team requirements for projects within solution area. Supervision: No direct reports Career Path: Opportunities for career growth into DevSecOps Developers, Cloud Adminstrators, and Consulting positions. Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Strategic Thinking: Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Planning/Organizing: Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention. Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and general public. Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit, talk, type or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. Salary and Benefits The range for this position is between $XXXXX and $XXXXX. Actual salary will be negotiated with this position’s Hiring Manager and can vary depending on the following factors: Billable contract and labor category, experience, skills, education /certifications/ licenses & geographic location. Sabel Systems is committed to offering all employees a competitive benefits and compensation package that is comprehensive enough to meet their goals and needs. Our employees are our most valuable asset, and one of Sabel Systems largest financial investments is our benefits program. As a valued member of the organization, employees are provided with a host of benefits to include healthcare; financial assistance in the event of illness, injury, disability, loss of work, or death; health savings accounts; retirement plans; paid time off; paid holidays; education and training program reimbursement, to name a few. EEO Statement Sabel Systems is an equal opportunity employer. Our hiring decisions are based solely on qualifications, merit, and business need. We prohibit discrimination and harassment of any kind across all employment practices within our organization. Sabel Systems participates in the E-Verify Employment Verification Program.

Responsibilities

As a Helpdesk Technician, you will provide frontline support for CI/CD pipeline users and troubleshoot issues related to build failures and deployment errors. You will also assist in cloud administration and engage with developers and security teams to gather support needs.