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Helpdesk Technician (Tier 1) at Vertin
Edina, Minnesota, United States -
Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Diagnosing, Repairing, Configuring, Customer Support, Windows, Microsoft 365, Networking, Imaging, Deployment Tools, Communication, Problem-Solving, Time Management

Industry

Consumer Services

Description
Digital Guru is looking for a Tier 1 Bench & Helpdesk Technician to join our team in Edina, MN, Fergus Falls, MN or Wahpeton, ND. This role offers a mix of in-shop bench work and frontline customer support. You’ll work on diagnosing, repairing, and configuring computers while also answering calls, managing tickets, and resolving Tier 1 technical issues. Responsibilities: Diagnose and repair desktops, laptops, and peripherals Configure new systems (OS install, drivers, apps, security) Perform firmware/BIOS updates and hardware diagnostics Prepare systems for delivery and maintain a clean work area Track inventory and update asset records Answer customer calls and create/update tickets in Syncro Resolve Tier 1 issues (password resets, printer problems, basic app/network issues) Escalate complex issues to Tier 2/3 as needed Requirements: High school diploma (CompTIA A+ or Microsoft certs preferred) 1+ year hardware repair or helpdesk experience (MSP a plus) Windows, Microsoft 365, and networking knowledge Familiarity with imaging and deployment tools Strong communication, problem-solving, and time management skills Ability to lift up to 50 lbs Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources
Responsibilities
The Helpdesk Technician will diagnose and repair desktops, laptops, and peripherals while providing frontline customer support. Responsibilities include managing tickets, resolving Tier 1 technical issues, and preparing systems for delivery.