• Annually:£23,480 per annum plus 3.5% rota allowance and £200 (hybrid) home working allowance
• Region:Northern Ireland
• Location:Belfast - Lanyon Building
• Department:NSPCC Helpline
• Vacancy Type:Permanent
• Closing Date:20 April 2025
  Please note that this vacancy involves a hybrid arrangement of home and office working and therefore candidates will need to be within a commutable distance of our Belfast Helpline office.

WHAT SKILLS ARE WE LOOKING FOR?

You will:

• Be someone with excellent interpersonal, written and oral communication skills with previous Customer Service experience.
• Have a strong attention to detail and great enquiry and questioning abilities, which have been acquired from previous experience in working in a high demand customer service environment.
• Have good IT skills.
• Meet demanding targets, where self-discipline and the ability to work quickly are essential, to allow us to effectively deliver a child focused service that positively impacts on the lives of children and families.

Join us and you’ll become part of a team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives.
The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
The Helpline operates a cohort induction model where we aim for new starters to commence their employment at the same time as other new starters to the Helpline. This will allow you to have a more supportive group learning environment within the induction period.

The following dates will apply to this current vacancy, so that the next cohort can take place.

• Closing Date: 20th April 2025
• Shortlisting of Candidates: Week beginning - 21st April 2025
• First stage Interviews: Week beginning - 28th April and 5th May 2025
• Second Stage Interviews: Week beginning - 12th May and 19th May 2025
• Cohort start Date: 11th August 2025

If successful candidates are unable to commence their employment on this start date, they will be placed in the next available induction cohort.
If you are unable to attend any of the proposed interview dates above, you are encouraged to contact the Helpline Recruitment Team to discuss any additional slots which potentially may be available: HelplinesRecruitment@NSPCC.org.uk.
Our rolling recruitment process ensures that we remain agile and responsive to all applications submitted, allowing us to progress candidates through the recruitment process prior to the vacancy closing date

Please refer the Job description for details