JOB PURPOSE:

To support the Service Managers to deliver a high-quality community alarm service that meets our customer’s needs.
To assist the management team in ensuring the expectations of commissioners and the Care Quality Commission (CQC) are met through compliance with policies and procedures, and excellent professional standards.
To alert and report any issues or cause for concern to the line manager, and to provide an environment where both customers and staff can thrive.
Must possess a current, valid driving licence with an ability to drive a company vehicle.

KEY RESPONSIBILITIES:

• To monitor and review Answerlink pertinent to individual customers, ensure all recordings are factual and matches the voice recording, etc.
• Be responsible for recording all customer information on the Mosaic system, from initial referral to closure of services.
• When competent, undertake low level health tasks, recording measurements accurately. A clinician will make the decision if further action is required.
• Facilitate staff with all manual handling using the appropriate equipment.
• Complete, monitor, update and implement risk assessments in partnership with the management team.
• Ensure good practice in relation to infection control, ensuring that Helpline Operators use appropriate PPE and maintain a safe clean working environment.