WHO WE ARE:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all of our customers.

REQUIRED EDUCATION AND EXPERIENCE

• Some technical aptitude, preferably in LCI parts and RV applications.
• Previous experience in a customer service role.
• Ability to maintain a professional demeanor and positive attitude.
• Knowledge of Salesforce, Microsoft Dynamics AX, Microsoft Office – Word, Excel, SharePoint.

PREFERRED EDUCATION AND EXPERIENCE

• Previous scheduling experience preferred.
• Manufacturing/industry experience.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet customers in a timely and professional manner – customer courtesy is essential to this position.
• Schedule customer appointments while maximizing service technicians’ schedules.
• Liaison between customer and technicians. Must be able to listen to customers and translate concerns and questions from customer to technician and vice versa.
• Keep customer informed on completion times, service expenses, and any possible changes.
• Prepare estimates with detailed and accurate information for necessary work needed on the customers’ unit.
• Accurately completing all customer repair orders that clearly describe the units underlying problems; including issues discovered and services required.
• Maintain accurate and on-time reports / records relative to the service departments operations with the company; assure that all charges related to repair orders are posted properly and repair orders are closed on a timely basis.
• Place part orders for repair orders and ensure the parts are on site prior to customers scheduled service arrival

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay Group : AAP/EEO Statement:
Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.
Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.
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