Heritage Visitor Assistant at Nottingham City Council

Nottingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

26403.0

Posted On

02 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Engagement, Catering, Retail, Museum Experience, Physical Effort, Teamwork, Pressure Management

Industry

Government Administration

Description

Contract Type: Permanent Working Hours: Various Worker Type: Onsite Worker Salary: Starting Salary is £25,583 (Level one) rising to £26,403 per annum (pro rata for part-time) Location: Nottingham Castle NG1 6EL, Wollaton Hall & Deer Park NG8 2AE, Newstead Abbey NG15 2NA We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role The Heritage Visitor Assistant will provide a warm welcome, actively engage and deliver outstanding customer service to all visitors at our Heritage Sites in all work areas - catering, kitchens, shops, museums, cleaning. They will maximise visitor’s enjoyment of our facilities, optimise opportunities to generate additional income and ensure that the site and assets are safe and secure at all times. About You The ideal candidate will have: experience of working within museum/ visitor attraction, cafes and retail, delivering activities to meet customer needs Able to fully undertake all aspects of this varied role and work under pressure Able to work across all museum sites –including evenings, all weekends essential and bank holidays the ability to maintain a sustained physical effort moving, walking, lifting etc. You can find the job description for this post here At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. For informal enquiries please contact Rachel James via email here Closing Date: 16th February 2026 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: TBC If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support By applying to this job, you agree to our Terms & Conditions. Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually Access to a generous, defined benefit pension scheme offering 17.9% Smart Working – to support your work life balance Health and wellbeing benefits including access to our Employee Assistance Programme Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Responsibilities

The Heritage Visitor Assistant will provide a warm welcome and deliver outstanding customer service to visitors at heritage sites. They will also ensure the safety and security of the site and assets while maximizing visitor enjoyment.