HES Technician

at  Rogers Communications

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.
Because we believe connections unite us, possibilities fuels us, and moments define us.

• Diagnose and/or correct all technical problems (Basic and Hi-Speed Internet, Basic and Digital TV, Rogers Home Phone, Ignite TV and SHM) to the satisfaction of the customer and in accordance with company specifications.
• Reconnect/disconnect equipment and/or services as per company standards and procedures.
• Ensure that communication with customers, other departments and peers is done in a professional manner.
• Maintain strong customer relations through daily contact with customers.
• Install new services, extra outlets and equipment in domestic dwellings, apartments and commercial buildings.
• Complete installation work. (e.g., rewires, fishing, drop replacements)
• Promote and sell company services and make customers aware of same.
• Complete accurate documentation pertaining to installations, service and sales activity.
• Assist Managers in reducing departmental costs through efficiencies and improved productivity.
• Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy.