HGV PARTS PERSON

Perm Placements Ltd are working on behalf of our prestigious client, who have been in business since the early 1900’s and they are the UK’s market leader in the manufacture of Waste management vehicles. There famous brand name is seen on the front of leading waste management companies cabs everyday across the United Kingdom’s streets.
Our client is looking for an enthusiastic, innovative, and dynamic multi-disciplined, HGV Parts Person to join their Bridgwater team.

KNOWLEDGE

• Call Handling D
• Administration E
• Parts Knowledge D
• Communication E
• HGV & Waste Industry Experience D

EXPERIENCE

• Customer Service Experience D
• Previous Experience in Different role D

EDUCATION / QUALIFICATIONS

• Microsoft Office E
• Excel E

JOB-RELATED SKILLS & ABILITIES

• Able to work on own initiative or as part of a team E
• Ability to maintain high output levels E
• Able to stay focused under pressure E
• Results driven & orientated E

OTHER REQUIREMENTS

• Flexible approach to working E
• Overtime when required E
  Please note that you may be asked to carry out tasks other than the above that are deemed by your manager to be appropriate, reasonable and within the remit of your role. You will be expected to carry out these ad hoc tasks as requested.

JOB PURPOSE:

• Help with part ordering and processing for engineers, depot and contracts
• Customer Service
• Assist Parts Advisor with part sales
  · To comply with any other reasonable request which may become necessary in the best interests of the business.

MAIN DUTIES AND RESPONSIBILITIES:

· Administer Stock control for vans, site workshops, contracts and audits.
· Help with processing of parts ordering within a timely and accurate manner.
· Help team with identification of parts.
· Help with processing warranty and returns.
· Keep work area free from obstacles.
· Actively seek to improve product knowledge.
· Responding to customer needs through the efficient and effective use of all forms of communication and dealing with customer in a professional manner.
· Learn, understand, and follow procedures and processes for customer orders, backorders, special deliveries, parts returns and accounts queries with help from team.
· Assist parts department team in the day to day running.
· Assist parts department team in the absence of a Team Member.
· Operate within company guidelines and procedures.