High Clienteling Manager/Senior Manager at LVMH

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clienteling, CRM, Business Development, Luxury Sales, Pipeline Management, Revenue Growth, Strategic Partnerships, UHNW Client Management, Commercial Acumen, Negotiation, Presentation Skills, Analytical Thinking, Relationship Building, Sales Execution, Market Trends Analysis

Industry

Retail Luxury Goods and Jewelry

Description

Company Description Job Title: High Clienteling Manager/Senior Manager, Singapore & Malaysia Reports to: Brand General Manager, Singapore & Malaysia Location: Singapore Job Description Mission: To act as a growth engine for top client acquisition, conversion, and value creation across Singapore and Malaysia. This role holds direct accountability for: Top client revenue growth VIC pipeline development and conversion Exceptional Pieces & Bespoke sales Partnership-driven client acquisition The High Clienteling Manager/Senior Manager translates Guerlain’s high-end ambition into tangible commercial outcomes, driving both immediate sales impact and long-term client value MAIN RESPONSIBILITIES A. TOP CLIENT PIPELINE & REVENUE OWNERSHIP Build and manage a strong pipeline of top clients, ensuring consistent conversion into active spending clients and progression across the growth funnel Drive targeted engagement across top client segments aligned with SG and MY market priorities to maximise revenue contribution Develop structured action plans for top-tier clients to drive sustained growth Own and deliver top client revenue growth targets across Singapore and Malaysia B. HIGH CLIENTELING ACTIVATIONS Design & execute high-impact top-client activations to drive engagement, conversion, and sales Deliver strong commercial outcomes through effective engagement and follow-up Lead key activations across boutiques, OOH events, and partner platforms C. EXCEPTIONAL SALES & STRATEGY Drive the identification of high-value sales opportunities within the top client portfolio Personally engage and lead the closing of Exceptional Pieces and bespoke sales Drive Exceptional Pieces and bespoke sales through personalised curation and storytelling Build strong trust and credibility with top clients to enable repeat high-value transactions D. STRATEGIC PARTNERSHIPS & BUSINESS DEVELOPMENT Develop and activate strategic partnerships to generate qualified leads and drive revenue Identify new business opportunities aligned with Guerlain’s positioning E. RETAIL COLLABORATION & SALES ACCELERATION Partner closely with retail teams to identify and engage top clients Support retail teams in elevating engagement and conversion of top clients F. PERFORMANCE TRACKING & INSIGHTS Monitor client performance and identify opportunities for growth Provide insights to optimise client engagement and commercial outcomes Support additional business priorities as required Qualifications Professional Experience Proven track record in luxury sales or high-value client management, with direct exposure to UHNW or VIC clientele Demonstrated ability to drive revenue and close high-value transactions Experience in partnerships, business development, or private client management within luxury or banking sectors Skills Minimum 7 years Clienteling, CRM and business development experience in luxury goods / retail industry. Strong commercial acumen with a focus on conversion, pipeline management, and revenue delivery Ability to balance relationship building with disciplined sales execution Exceptional communication, negotiation, and presentation skills Strong analytical thinking with the ability to interpret client data, market trends, and sales performance. Personal Attributes Results-driven with strong ownership mindset Highly disciplined and execution-focused High level of discretion and professionalism Strong personal presence and credibility in luxury environments Entrepreneurial and proactive Job Category: Management

Responsibilities

The High Clienteling Manager is responsible for driving top client revenue growth and managing the VIC pipeline across Singapore and Malaysia. They will lead high-impact activations, manage bespoke sales, and develop strategic partnerships to acquire and retain high-value clients.