High-Touch Client Advisor at Heed Health

Newport News, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Relationship Building, Customer Service, Task Prioritization, Organizational Skills, Digital Communication Tools, Active Listening, Professionalism, Accountability, Client Relations

Industry

Description

Role Overview We are looking for attentive and relationship-focused individuals to join our remote team as High-Touch Client Advisors. In this role, you will work closely with clients to provide personalized assistance, ensure expectations are met, and help create a smooth and rewarding experience throughout their journey. This position is ideal for professionals who enjoy building trust, delivering individualized support, and maintaining a high standard of service. Responsibilities Develop and maintain positive relationships with clients through ongoing communication Provide personalized guidance and assistance based on individual needs and preferences Monitor client requests and help ensure timely and accurate completion of important tasks Share relevant information, updates, and recommendations as appropriate Assist with coordinating details and managing client-related activities Address questions and concerns with professionalism and care Keep records updated and maintain organized documentation Support overall client satisfaction by delivering responsive and attentive service Participate in team training, educational programs, and professional development opportunities What We Offer Fully remote work environment Flexible scheduling to fit your lifestyle Comprehensive onboarding and training Ongoing mentorship and team support Opportunities for career growth and advancement Performance-based incentives and recognition Access to travel-related discounts and exclusive benefits Positive, collaborative, and supportive team culture Requirements Strong communication and relationship-building abilities Exceptional customer service mindset Ability to prioritize tasks and manage multiple responsibilities Strong organizational and follow-up skills Comfortable using online platforms and digital communication tools Self-motivated with the ability to work independently Reliable internet access and basic computer proficiency Must be at least 18 years of age Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain and other regions Ideal Candidate Individuals who excel in this role typically: Enjoy creating personalized experiences for clients Have strong interpersonal and active-listening skills Demonstrate professionalism, reliability, and accountability Thrive in service-oriented environments Adapt quickly to changing priorities and client expectations Have an interest in client relations, hospitality, luxury services, travel experiences, or concierge-style support

Responsibilities

Develop and maintain positive client relationships through personalized guidance and attentive service. Coordinate client-related activities and manage documentation to ensure a smooth and rewarding experience.