Higher Everyday Living Fee (HELF) Coordinator at Wesley Mission Queensland

Sinnamon Park, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coordination, Customer Service, Administrative Skills, CRM Platforms, Relationship Building, Problem Solving, Documentation Management, Stakeholder Management, Service Promotion, Aged Care Standards

Industry

Non-profit Organization Management

Description

Your Role as Higher Everyday Living Fee (HELF) Coordinator In this role, you’ll be the central point of coordination for the Higher Everyday Living Fee (HELF) program, delivering a seamless, personalised, and high-quality experience for residents. You’ll play a key role in enhancing resident lifestyle offerings while ensuring service excellence across the residential aged care community. The HELF Coordinator is a key role focused on the delivery of high quality, personalised services for residents who elect the Higher Everyday Living Fee package. As the central point of coordination, this role ensures a smooth, consistent, and customer focused experience across the resident journey, in line with aged care standards and organisational goals. The HELF Coordinator works closely with hospitality, lifestyle, clinical, and support teams to monitor service delivery, respond to resident needs, and support continuous improvement. This role strengthens engagement with HELF services and helps maintain excellence across the residential aged care community. You’ll deliver this role by: Engaging with residents, families, and prospective customers to explain HELF options and promote program benefits Preparing HELF agreements, managing variations, and maintaining accurate, compliant documentation Coordinating service delivery across hospitality, lifestyle, clinical, and support teams Monitoring service performance, resident satisfaction, and operational data to drive continuous improvement Supporting staff with guidance and training to ensure consistent HELF service standards Responding to enquiries and feedback in a timely, professional, and customer-focused manner Contributing to events, promotions, and community engagement activities that enhance the visibility of HELF services What We Offer Salary packaging benefits to increase your take-home pay The chance to make a meaningful difference in the lives of residents What We’re Looking For We’re seeking a highly organised and customer-focused professional who brings: Experience in aged care, hospitality, customer service, or a similar service-focused environment Strong administrative skills, including managing documentation and using systems or CRM platforms Excellent communication and relationship-building skills Proven ability to coordinate across multiple teams and stakeholders A proactive approach to problem-solving and continuous improvement A Valuable Addition, Yet Not a Must-Have! Experience in sales, service promotion, or supporting customers through decision-making processes Essential Requirements Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy) Relevant probity checks required by legislation and WMQ Limited policy Current Driver’s Licence and willingness to travel for work Apply Now! Be part of something meaningful – click Apply today! Join a Team Where Your Work Truly Matters Where care meets purpose - At Wesley Mission Queensland, our Residential Aged Care team is more than just a workplace, it’s a community built on compassion, dignity, and respect. Why Join WMQ Residential Aged Care Team! It is deeply rewarding and a chance to build genuine relationships, provide comfort and dignity to support residents in maintaining their independence and quality of life. It is more than just care, it is about creating a warm, respectful and environment where every individual feels valued and heard. For those who are compassionate, patient, and committed to person-centred care, aged care work is not just a job, it’s a calling. We have twelve residential homes located at Sinnamon Village, Chermside and Bray Park. Our homes have a diverse range of residents which provides numerous opportunities for our passionate employees to connect and grow meaningful relationships while supporting their quality of life. About Wesley Mission Queensland (WMQ) Wesley Mission Queensland is a leading not-for-profit provider of health and community services. With over a century of service, we support people across all life stages with aged care, disability support, mental health services, and community outreach. Our values, Innovation, Hope, Integrity, Compassion, Justice, Empowerment, and Respect, guide everything we do. WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples. Wesley Mission Queensland brings together people who want to make a difference in the lives of others. We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours? Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

The HELF Coordinator serves as the central point of contact for the Higher Everyday Living Fee program, ensuring high-quality, personalized services for residents. They coordinate service delivery across hospitality, clinical, and support teams while managing compliant documentation and resident agreements.