Highpoint Retail Team at The Sheet Society

Ascot Vale, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Sales Performance, Visual Merchandising, Inventory Management, Styling Advice, Communication Skills, Commercial Acumen, KPI Management, Team Collaboration, Retail Operations

Industry

Retail

Description

About Us: We spend a third of our lives sleeping, so we thought we’d make it memorable. Sheet Society was dreamed up by Hayley and Andy Worley in 2017 after they thought the industry had hit snooze. Then once their kids arrived, they had a new understanding of what makes for a great night’s sleep. With big plans ahead for 2026, we're thrilled to be opening our fourth Melbourne store at Highpoint. As we continue to grow, we're looking for talented Sales Assistants to join our Retail Team from mid-August. This is a unique opportunity to be part of an exciting new store launch and help build something from the ground up. From creating an exceptional customer experience to shaping store culture and supporting a high-performing team, you'll play a key role in bringing the Sheet Society experience to life from day one. We’re currently accepting applications for: Retail Sales Assistants - Part-time, 15-20 hours per week. A team of experienced Casuals - Varied hours, however availability for late night trade on Thursday and weekends/public holidays is essential. These aren’t typical retail roles, but instead an opportunity to bring Sheet Society to life and help shape how we approach retail in the real world. Our stores are purpose built to deliver both a functional shopping experience for our customers, and an immersive space that feels just like home. We pride ourselves on delivering a customer experience like no other. We prioritise connection with our customer and you will too, you will be a style advisor who can be adaptable, a pro at working with customers to create their perfect bed and show creativity, confidence, and exceptional communication skills. About You: We’re looking for a team who exudes positive energy and is genuinely passionate about providing a world-class experience. You’re a team player who has the ability to engage and connect with those around you to achieve our collective goals. You’re accountable, driven and the ultimate support crew to those around you. You’re customer obsessed, have a strong commercial acumen and know how to maximise every inch of the store to not only showcase our products in the best way possible, but leverage data to ensure best sellers are perfectly positioned to maximise sales and drive KPIs. Key Responsibilities: Customer Experience, Selling and Selling Performance Selling Sheet Society through engagement and genuine connections with customers, always being a brand ambassador and providing a cohesive brand experience and level of service that is second to none. Educating our customers about our brand, offering expert styling advice, and enlightening them about our features and benefits that set us apart from the rest. Working with the wider Sheet Society team to continually improve our service and customer experience by giving weekly feedback on products and sales inclusive of specific product selling performance. Assisting our customers, no matter what their reason for coming to the store. Providing a cohesive brand experience and level of service that is second to none. Reviewing, driving and being accountable as a team to smash sales and KPI targets. Merchandising & Inventory Assisting in the rollout of Visual Merchandising store or bed changeovers Ensuring that all system procedures communicated are being followed to ensure 100% accuracy with inventory Ensure the store floor is refilled and visually representable each day while meeting VM standards. Ensuring our brand standards for VM, beds, cleanliness, signage, displays etc are to always brand standards. Leadership Responsibilities for Management Positions Lead by example in all that you do, living and breathing Sheet Society’s values. Grow and nurture a talented team of dreamers, fostering their capabilities and leaning into opportunities for their further development. Conducting monthly check-ins with your team, inclusive of half-yearly performance reviews for all permanent team members. Creating and managing monthly rosters ensuring wage budgets are met, inclusive of weekly approvals and managing staff leave requests. Managing recruitment, onboarding and training of the store team as needed, providing a stunning brand experience at every step. Ensuring all Store Communication, brand information & updates as well as policy or process updates are communicated and understood by the whole team. Skills & Attributes required for this role: Minimum of 1 years experience within the retail environment, in a position where you have demonstrated autonomy and accountability. Passionate about sleep, interiors, design and a love for styling. Sound knowledge of retail operations and customer experience. Excellent communication skills and the capability to work closely with all departments within the business. A passion to help customers build meaningful moments and of course, their dream bed in our showroom. You are self-motivated and a team player, you love to see everyone succeed, and have fun in the process. Due to the nature of the role it is reasonably accepted that work is required to be undertaken after ordinary business hours. This will be managed on a case by case basis with the manager. It's the nature of Sheet Society to grow and evolve, and as such your role may evolve too. Additional responsibilities or duties may be included within the scope of this role at any time to meet the needs of the business. Why You'll Love It Here: At Sheet Society, it’s more than a workplace, it’s a community. With that in mind, we’re committed to making sure our employees are as happy in the workplace as our customers are in bed. Which is why our perks include: Sweet Dreams Day - a day off on your birthday Career Development Generous staff discounts Two paid wellness days off per year Feeling peckish? We've got you covered with a few snacks provided Our Values in Action: Good Humans: We’re Good Humans, and we do our best to do good in business too. We bring our best selves to work, for our customer, team, and the world around us. Driven Dreamers: We always innovate, and that goes beyond the bed. We push the boundaries to turn our dreams into your reality. Authentic Achievers: We pull up our sleeves and get the hard work done, without the fuss. We know who we are, and we work to make the bed better — for everybody. Support Crew: We’re committed to you, and your sleep. Whether it's a great product, or great service — and when things don’t go to plan, we’re here to make it right. Ready to Join the Dream Team? When applying be sure to include your resume and cover letter that showcases why you're the ideal fit for Sheet Society. Applications close end of day Wednesday 8 July, 2026. Shortlisting of candidates will commence prior to this date, so please don’t delay submitting your application. Let’s make every third of our lives spent in bed not just comfortable, but unforgettable. Hop on board and let’s shake up the world of retail together. We are proud to be an equal-opportunity employer that seeks to recruit, develop and retain the most talented individuals from a variety of backgrounds. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Responsibilities

Deliver an exceptional customer experience by providing expert styling advice and building genuine connections to drive sales. Manage store operations including visual merchandising, inventory accuracy, and meeting KPI targets.