HIH - Procure-to-Pay Lead Analyst at Cigna Healthcare

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ariba, Service Now, Procure-to-Pay, Customer Service, Invoicing, Supplier On-Boarding, Purchase Orders, MS Office, Excel, Analytical Skills, Communication, Teamwork, SOX Controls, Ticket Resolution, Process Refinement

Industry

Hospitals and Health Care

Description

ABOUT EVERNORTH: Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there. Procure-to-Pay Lead Analyst, Helpdesk Position Overview Global Procurement, Third-Party Management & Shared Services (GPTPMS) is Evernorth’s official strategic sourcing and supplier relationship management organization. Whether an employee or function is looking to purchase new goods or services, renew an existing supplier relationship, or identify suppliers for consideration of a good or service, the GPTPMS organization has the tools and processes in place to achieve those goals. The Procure-to-Pay Lead Analyst position resides within the Digital Procurement & Operations department. The Procure-to-Pay Lead Analyst will be accountable for answering questions posed by suppliers and/ or internal business customers relating to a wide range of topics including invoices, supplier on-boarding, term-sheets, purchase orders, catalogs and Ariba access. The goal of the Procure-to-Pay Lead Analyst will be to effectively answer questions on the first outreach or escalate to the appropriate team. Customer satisfaction is a must, we aim to deliver a great customer experience every time. Responsibilities Resolve tickets routed in Service Now within the established SLA. Provide clear directions, resolution to issues received or escalate to appropriate team. Respond to all ticket requests in a timely fashion. Be the subject matter expert on a wide range of topics; quickly navigate resources to find solutions. Accurately document notes, directions, resolutions in tickets for historical reference Review invoices as part of SOX controls Answer emails sent to our order help email box. Organize, prioritize, assign, and support day to day work assigned to team. Keep up to date on new learnings and best practices in the ongoing refinement of business processes. Analyze ticket trends and recommend solutions to prevent future tickets from being submitted. Qualifications Required Skills: Excellent verbal and written communication skills. Strong customer focus, experience in dealing with internal and external customers and stakeholders. Deep understanding of Ariba and Service Now. Proficient in MS Office (Excel, Word, PowerPoint) with advance use of Excel. Fundamental understanding of procure to pay and accounts payable processes. Strong analytical, cross-functional communication skills, teamwork, and interpersonal skills. Cross-functional business team environment experience preferred with an ability to foster working relationships with the team and across internal departments. Required Experience & Education: BA / BS in Business, Supply Chain Management, Procurement/Sourcing, Project Management, Marketing, Operations, or related field preferred. 5 - 8 years of experience with Procure to Order processes, with a focus in customer service Knowledge of procurement principles, theories, and processes. Experience with P2P applications such as Ariba, Coupa, iPro, etc. Experience with Service Now Location & Hours of Work Full-time position, working 40 hours per week. Expected to work from 2:30 PM IST – 11:30 PM IST Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH) Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Responsibilities

The Lead Analyst is accountable for resolving tickets routed in Service Now within SLA, providing resolutions or escalating issues related to invoices, supplier onboarding, purchase orders, and Ariba access for internal customers and suppliers. This role also involves acting as a subject matter expert, documenting resolutions, reviewing invoices for SOX controls, and analyzing ticket trends to recommend preventative solutions.