HIM Identity Analyst at Texas Children's Hospital

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Itrak Tickets, Help Desk Ticketing System, Technical Support, Hardware Troubleshooting, Software Troubleshooting, EMR, Transcription Quality, MyChart Accounts, Customer Service, Data Integrity

Industry

Hospitals and Health Care

Description

Job Duties & Responsibilities Maintain departmental service levels with Itrak tickets. Provide detailed description of problems and the resolution in the Help Desk ticketing system. Maintain an annual predefined call closure rate on incidents entered the Help Desk ticketing system. Maintain availability on the phones based on defined departmental objectives. Prioritize and plan work activities. Provides technical support for hardware and software problems via the phone, email and EMR in basket. Ensures the Quality of the Transcription or EMR. Ensure timely and accurate MyChart Accounts activations, handles all customer concerns via email and phone, and daily monitors MyChart accounts. Other duties and special projects as assigned. Skills & Requirements Required associate degree with a preferred associate degree in computer science, Business Administration, Biology or other business, healthcare, or science field Required 4 years' experience in EMR applications and 1 year customer service experience Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org [https://www.texaschildrenspeople.org/career/?job_id=414012] for career opportunities. Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Responsibilities

The analyst is responsible for maintaining departmental service levels by managing Itrak tickets, providing technical support for hardware and software issues via phone, email, and EMR in basket, and ensuring the quality of transcription or EMR systems. This role also involves ensuring timely and accurate MyChart account activations and handling related customer concerns.