Hire Administrator

at  Flannery Plant Hire

BIRMINGHAM, UK

Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients’ project requirements. .
We are seeking a highly organised, efficient, and detail-oriented individual to join our team as a Hire Administrator. In this role, you will be responsible for managing all aspects of the hire process using our Syrinx software system.

QUALIFICATIONS AND EXPERIENCE:

• Previous experience in a similar hire administration or rental processing role, preferably within the construction or plant hire industry.
• Proficiency in using Syrinx software or other similar plant hire management systems is desirable but not essential.
• Excellent organisational skills with a strong ability to prioritize and multi-task effectively in a fast-paced environment.
• Exceptional attention to detail and accuracy, with a commitment to maintaining high-quality records and documentation.
• Strong communication and interpersonal skills, with the ability to build positive relationships with both internal teams and external customers.
• Proactive problem-solving skills, with the ability to identify and resolve problems quickly.
• Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of plant and construction equipment, including terminology and specifications, would be beneficial.
• Ability to work independently and as part of a team, with a positive and collaborative attitude.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• Willingness to learn and stay updated with new software features and functionalities.

• Efficiently manage the end-to-end hire process using Syrinx software, from initial booking through to off-hire and sale or return charges.
• Maintain accurate and up-to-date records of all plant and equipment, including availability, status, and movements within the software system.
• Coordinate with the operations team to ensure smooth delivery and collection of hired equipment at customer sites, ensuring accurate and timely communication.
• Collaborate closely with the sales team to understand customer requirements, provide accurate quotations, and process orders effectively.
• Respond promptly to customer and internal inquiries, providing exceptional service and resolving any issues or concerns related to the hire process.
• Generate hire agreements, purchase orders, and other necessary documentation accurately and efficiently using the software system.
• Work closely with the Finance department to ensure accurate and timely invoicing.
• Maintain a high level of data accuracy and integrity within the Syrinx software system, ensuring all information is entered and updated correctly.
• Collaborate with other team members to identify opportunities for process improvements and enhancements within the hire administration function.
• Stay up-to-date with industry trends, regulations, and best practices related to plant hire operations to ensure compliance and provide knowledgeable support to customers.
• Contribute to projects and initiatives aimed at improving overall efficiency, customer satisfaction, and profitability within the hire administration function.