ABOUT THE ROLE

As the Kennards Hire representative to our customers, we support you with the training and development you need to be successful in your role. The Hire Controller will love dealing directly with our customers. They are responsible for providing outstanding customer service on the phone or in branch, coordinating hire contracts, and providing expert advice to our customers through their intimate knowledge of our range of equipment we hire.

THIS ROLE REQUIRES YOU TO;

• Provide exceptional customer service at all times in accordance with our ‘Every Customer a Raving Fan” value.
• Assist customers over the phone using the reservation prompt script at the front desk.
• Create, update and finalise hire schedules
• Co-ordinating customer hire contracts and branch administration
• Make recommendations about complementary equipment or products that will support the customer’s needs
• Support the Branch team by unloading, loading, and delivering equipment, servicing and cleaning equipment,
• Maintain a good knowledge of our range of gear to help find the best solutions for our customers.
• Process payments in accordance with the creation, cycle billing and completion of hire schedules
• Opening and closing the branch as required
• Clean and maintain the branch showroom, yard and storage spaces