JOB ADVERT: HIRE DESK CONTROLLER

Location: Garforth
Company: Dawsongroup Material Handling Ltd
Are you an organised and proactive professional with a passion for fleet management and customer service? Join Dawsongroup Material Handling Ltd as a Hire Desk Controller and play a key role in maximising fleet utilisation and driving business growth!

ABOUT US

Dawsongroup Material Handling Ltd is a leading provider of material handling equipment and hire services across the UK. We pride ourselves on delivering exceptional service, operational excellence, and innovative solutions to meet the diverse needs of our customers.

THE ROLE

As a Hire Desk Controller, you will be the vital link between our sales, service, and credit control teams, ensuring the smooth and efficient operation of our hire fleet. Your primary responsibility will be to manage short-term and contract hire orders accurately from processing through to invoicing, delivery, and collection. You will also coordinate transport arrangements, maintain contract documentation, and support excellent customer service.
This is a hands-on, varied role that requires excellent attention to detail, strong organisational skills, and the ability to communicate effectively with internal teams and customers.

KEY RESPONSIBILITIES

• Process hire orders accurately through the company’s system and ensure all documentation is completed to a high standard.
• Liaise with credit control to verify customer creditworthiness before equipment dispatch.
• Coordinate with the service department to ensure equipment is serviced, clean, damage-free, and available on time.
• Consult with sales to determine hire rates and ancillary charges.
• Ensure customers have valid insurance and purchase orders before equipment dispatch and during ongoing hire periods.
• Prepare and manage all hire contract documentation, ensuring it is properly signed and filed.
• Organise efficient, cost-effective transportation of hire equipment, selecting and managing third-party hauliers where necessary.
• Respond promptly to customer queries related to invoicing and contract terms to maintain positive relationships.
• Maintain accurate and up-to-date rental records, both electronically and in hard copy.
• Perform regular checks against fleet records, investigate discrepancies, and report issues to management.
• Provide cover for other administrative staff as required.