KEY SKILLS REQUIRED:

· Excellent interpersonal and organisational skills and the ability to react to changing demands in a professional manner
· Ability to deliver an excellent customer experience both internal and external in line with the Elavation Company values in everything you do
· Excellent communications skills, both verbal and written
· Strong interpersonal skills and a collaborative style
· Experience of working in a fast-paced operational structure is desirable
· Computer literate
· Demonstrate Commercial Awareness
Desirable: Hire experience would be a bonus but not essential for the right candidate
Salary negotiable depending on experience
Job Types: Full-time, Permanent
Pay: £25,000.00-£35,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Company pension
• Free parking
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Work Location: In perso

THE ROLE:

A Hire Controller role is an integral part of the Hire Desk team with the main focus of continuously striving to exceed the customer’s expectations. You will be responsible for promoting a range of ancillary services and benefits to customers whilst building effective customer relationships to ensure customer issues are resolved promptly and satisfactorily.
Working closely with the Operations Manager and other hire desk staff you will manage and plan daily activities and ensure that all hire contract administration is accurate to assist in the smooth running of this busy depot.
Through proper management of equipment, personnel and processes you must ensure that all duties are completed in a timely manner in accordance with specifications and ‘Good Practice’ requirements. You will also adhere and promote compliance with current H&S legislation and Company specific health, safety and environmental policies and procedures.

KEY RESPONSIBILITIES FOR THE HIRE CONTROLLER:

· Receiving incoming calls and sales enquiries as required
· Ensuring all customer requests, enquiries and queries are dealt with in an efficient, personable and professional manner
· Providing accurate costings to the customer
· Demonstrating strong communication skills to deal with customers and employees at all levels of the business
· Processing Hire contracts and ensuring all documentation is accurate
· Arranging delivery and collection of orders in accordance with the customer’s requirements
· Ensuring that our delivery drivers are promptly dealt with or directed appropriately
· Input orders of incoming jobs into IT systems and generate hire contracts
· Suggest and implement process improvements
· Liaising with the other team members to ensure timely delivery of equipment
· In the absence of the Operations Manager, serve as the central point to ensure daily operational requirements and service levels are met
· To make decisions after thorough evaluation/investigation and in conjunction with other members of staff
· Conducting additional ad hoc duties as may be required