Job Title: Hire Desk Controller
Location: Garic Head Office, Bury
Salary: £30,600 + Business Benefits & Bonuses (DOE)
Hours: 40 hours per week | Full-Time, Permanent

BE THE LINK BETWEEN SERVICE EXCELLENCE AND INDUSTRY INNOVATION

For over 30 years, Garic has been a leader in the welfare and plant hire industry—setting the standard in innovation, compliance, and customer-first service. We’re proud of our collaborative culture, strong values, and commitment to helping our partners succeed.
We’re now looking for a Hire Desk Controller to join our high-performing team in Bury. You’ll be at the heart of our operations—handling customer enquiries, managing quotes, and promoting our products and services, all while building lasting customer relationships.

WHAT YOU’LL BE DOING

• Handle inbound calls and email enquiries for quotes, new hires, and off-hires.
• Proactively engage with customers to promote Garic products and services, identify upsell opportunities, and build strong relationships.
• Qualify customer enquiries to fully understand their needs and add value wherever possible.
• Liaise with internal departments to confirm stock and transport availability.
• Follow up on customer quotations and ensure SLA and KPI commitments are met.
• Maintain accurate records and ensure compliance with all processes.
• Own and resolve customer account queries to a satisfactory resolution.
• Represent Garic with professionalism and positivity, living our values: Work together, Be better, Be innovative, Do the right thing, Trust each other.

We value and invest in our people. Alongside a rewarding role, we offer:

• Profit Bonus Scheme
• Employee Retail & Lifestyle Discounts
• Health Cover & Discounted Gym Membership
• Birthday Off + Love2Shop Vouchers
• Paid Charity Day
• Christmas Shutdown
• Cycle to Work Scheme
• Salary Sacrifice Pension (after 3 months)
• 22 Days’ Holiday + Bank Holiday