OVERVIEW

We are seeking a highly organised and detail-oriented Hire Desk Controller to join our experienced and friendly hire desk team based in Sandbach.
Whilst administration skills are imperative for this role it is also predominately customer facing, so we are looking for someone who is sociable and committed to going the extra mile to deliver an exceptionally high standard of service. We are looking for someone that enjoys working in a fast-paced environment and strives to constantly deliver the highest level of customer service.
Scott’s Hire Limited is a well-established independent plant hire company with over 30 years’ experience in the industry. We service contracts the length and breadth of the country with an extensive range of market leading equipment. We have achieved this success through our “big enough to cope, small enough to care” ethos.

SKILLS / EXPERIENCE REQUIRED

• Superior attention to detail
• Good understanding of Excel spreadsheets
• Good understanding of Office 365 suite
• Good understanding of office administration
• Professional and friendly approach
• Confident telephone manner
• The ability to work both as part of a team or alone, using own initiative.

• Coordinate the entire hire process from taking the order through to delivery and collection.
• Liaising with Customers and building customer relationships.
• Maintain accurate hire records, including contract documentation, invoicing, and financial reconciliation.
• Answer inbound phone calls; liaising with new and existing customers for the new hire requests and existing hire contracts.
• Provide comprehensive administrative support to the team.