JOB OVERVIEW:

The Hire Manager will take full ownership of the Hire Desk and Internal Business Development team, ensuring operational excellence, financial control, and exceptional customer satisfaction. This senior role carries responsibility for implementing robust systems and processes, ensuring invoice accuracy, driving commercial performance, and delivering a first-class customer experience.
The Hire Manager will act as a strategic leader, working closely with senior management and the board to ensure the Hire Desk function contributes effectively to the overall growth and profitability of Think Energy Group.

CUSTOMER EXPERIENCE & SATISFACTION

• Drive a customer-first culture within the team, ensuring service delivery meets or exceeds client expectations.
• Resolve escalated issues swiftly and effectively, protecting client relationships and the company’s reputation.
• Monitor customer satisfaction and implement improvements to continuously enhance service levels.

KEY SKILLS & EXPERIENCE:

• Proven track record in a Hire Manager or senior hire desk leadership role, preferably within equipment rental, construction, or related industries.
• Strong financial acumen with experience in managing invoicing, margins, and P&L contributions.
• Exceptional organisational and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
• Strong understanding of logistics, hire desk systems, and operational workflows.
• Excellent communication and interpersonal skills, capable of influencing at all levels, including board-level reporting.
• Demonstrated ability to implement systems and process improvements that drive measurable results.
  Job Types: Full-time, Permanent
  Pay: £40,000.00-£50,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance

Ability to commute/relocate:

• Chadderton OL9 8EU: reliably commute or plan to relocate before starting work (required)

Experience:

• Leadership: 2 years (required)
• Organisational skills: 2 years (required)
• Communication skills: 2 years (required)
• Construction: 2 years (preferred)

Language:

• English (preferred)

Work Location: In perso