Hire Specialist I - Shreveport, LA at APS Payroll

Shreveport, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Troubleshooting, Onboarding, Communication, Planning, Organizing, Attention to Detail, Teamwork, Project Management, Software Experience, Applicant Tracking Systems, HR Workflows, Problem Solving, Documentation, Relationship Building, Time Management

Industry

Software Development

Description

Description Based in Shreveport, Louisiana, we began in 1996 by offering payroll processing and tax compliance services. In 2000, we made the strategic decision to develop our own technology. APS has a mission: to make payroll and HR easier. We design our unified solution to simplify workforce management tasks for mid-market organizations. We provide our clients and partners with personalized service and support to accomplish their goals. Streamline payroll processing, automate HR workflows, and elevate the employee lifecycle with a single-system platform. We are APS, and we are a workforce partner for our clients. We are on the grow again and searching for a Hire Specialist I. The Hire Specialist I is responsible for the specific APS Hire implementation needs for clients. This position is onsite at our corporate offices located in Shreveport, LA. Essential Duties and Responsibilities: Respond to client inquiries via tickets and phone calls Troubleshoot and resolve Tier 1 issues such as: Password resets Onboarding errors Brand/logo changes Adding new users Correcting SSO configurations Escalate more complex issues as needed Maintain documentation of resolutions and client interactions Provide phone and email client support on the APS Hire system daily while building long-term relationships with primary contacts. Coordinate with CareerPlug on any issues or bugs discovered until resolved. Other responsibilities as needed or assigned. Supervisory Responsibilities: NA Requirements Education, Qualifications, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below is representative of the qualifications, skills, and abilities required and preferred: Bachelor’s Degree or higher preferred. 3 to 5 years experience in phone based client service preferred. Experience in applicant tracking systems or recruiting preferred. Experience with software and systems preferred. Strong client centric focus. Strong ability to manage multiple projects and tasks and meet deadlines. Excellent written and verbal communication skills. Strong planning and organizing skills and attention to details. Ability to work with people and work as part of a team. Must be able to work in an environment in which constant deadlines exist. Must be able to work the hours necessary to successfully perform in this position. Must understand all company guidelines, procedures, and workflow. BENEFITS: APS offers a competitive compensation and benefits package which includes: Medical, Dental & Vision Insurance (employee only tier of coverage for medical and vision paid at 100% by APS) Short Term Disability (short term disability paid at 100% by APS for employee) Long Term Disability Life Insurance 401(k) for Retirement (eligible after 3 months of employment; employer match/no vesting schedule) Paid time off (PTO) Holiday paid time off At APS, we strive everyday to... Do the Right Thing Serve Others Be Our Best Find the Fun Check APS out and see what we are about!

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Responsibilities

The Hire Specialist I is responsible for addressing client inquiries and resolving Tier 1 issues related to the APS Hire system. This includes troubleshooting onboarding errors, managing user configurations, and maintaining documentation of client interactions.