JOB PURPOSE:

As a Hire and Workshop Controller, you will be responsible for providing administrative support to ensure the efficient operation of the Huntingdon Workshop and Hire Departments. You will support customers, managers, and colleagues in all departments in a variety of administrative tasks. A high level of organisation and time management is critical; the Hire and Workshop Department is a fast-paced environment where attention to detail is essential. Communication via telephone, email, and face-to-face is vital to ensure customers and colleagues are kept up to date with job progress. Tasks will be completed accurately, to high standards in a timely manner.

RESPONSIBILITIES:

• Check if equipment coming into the workshop is covered under warranty or KTCP and confirm with the customer if a hire replacement unit is required.
• Arrange hire and workshop deliveries and collections with couriers.
• Relay any changes to workshop job status with customers via email/telephone.
• Forward estimates, loss, and damage charges to customers as required.
• Raise purchase orders for spare parts, cross hires, and replacement stock.
• Raise and process hire and workshop contracts and other documents according to booking-in forms and purchase orders, ensuring all profile fields are completed and kept up to date.
• Assist accounts with any hire and workshop invoice queries, raising credits where necessary.
• Answer and direct phone calls, ensuring QlikView is always correct.
• Meet and greet clients as necessary when they drop off equipment.
• Attend any training courses as and when required.
• Carry out other duties and tasks as needed.
• Comply with Health and Safety regulations to safeguard the interests of the business, our people, and customers.
• Ensure all Workshop Trello cards are up to date and scan completed job documents.