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Hiring For Customer Service Executive In Mumbai at Lisa HR Consultancy
Mumbai, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Problem-Solving, Conflict Resolution, MS Office, CRM Software, Interpersonal Skills, Customer Satisfaction

Industry

Human Resources Services

Description
Job Title: Customer Service Executive Location: Andheri, Mumbai Position: Customer Service Executive Job Summary: The Customer Service Executive is responsible for delivering exceptional service to customers by handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset. Key Responsibilities:  Respond to customer queries via phone, email, chat, or social media in a timely and professional manner.  Provide accurate information about products.  Handle complaints and resolve issues efficiently to maintain customer trust.  Maintain detailed records of customer interactions in CRM systems.  Collaborate with internal teams to ensure smooth resolution of customer concerns.  Monitor and report on customer feedback to improve service quality. Skills & Qualifications:  Bachelor’s degree or equivalent experience in customer service or related field.  Excellent verbal and written communication skills.  Strong problem-solving and conflict-resolution abilities.  Proficiency in MS Office and CRM software.  Ability to work under pressure and meet deadlines.  Positive attitude and strong interpersonal skills. Preferred Experience:  5+ years in a customer service role.  Experience in [industry-specific knowledge, e.g., telecom, e-commerce, banking]. Key Performance Indicators (KPIs):  Customer satisfaction score (CSAT).  First response time and resolution time.  Call quality and adherence to scripts.
Responsibilities
The Customer Service Executive is responsible for responding to customer queries and resolving issues to ensure customer satisfaction. This includes maintaining records of interactions and collaborating with internal teams.