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Hiring for Customer Support Role (fulltime) at Infasta
Secunderabad, Telangana, India -
Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Whatsapp Handling, Email Handling, Call Handling, Data Maintenance, Issue Resolution, Refund Processing, Payout Management, Verification

Industry

IT Services and IT Consulting

Description
Company Description We are an end to end web solution services company who believe that if our clients can envision their goal, we can make their vision a reality through the web portals we design. It is our earnest endeavor to offer practical solutions with the aid of the latest technology to ensure optimal results for the sustainability of our client’s business and fulfilling its objectives. We deliver an array of services including website designing, mobile application development, graphic designing, end to end content writing, internet marketing, and social media management to name a few. Job Description Hiring for Customer Support Role ( fulltime) Job Location : West Mardepally , Secunderabad Timings : 10 to 7pm ( Mon to Saturday) Work from Office Only Jd : Handling Leads from Whatsapp, Emails & Call 1. Call them / make the job posted in App 2. See a SP is assigned 3. maintain the data and status --------- Handling Requests From Clients in Admin portal 1. look in Support Messages 2. Look into payout requests 3. On SP requirement coordinate with Recruitment Team -------- Handling Clients Issues Help them is using App Help them if any SP discontinued by adding new Handle Refund issues --------- Handling Service providers Look into Payouts Look into SP verifications (police etc) Regards Mounika HR
Responsibilities
The role involves handling incoming leads via Whatsapp, Emails, and Calls, managing job postings in an application, and maintaining data status for assigned service providers. Additionally, the incumbent will manage client requests from an admin portal, including support messages, payout requests, and coordinating service provider requirements with the recruitment team.