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Hiring For Quality Auditor In Mumbai at Lisa HR Consultancy

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Auditor, BPO, Call Centre, Audit Process, Coaching Process, Verbal Communication, Written Communication, MS Office, MS Excel, Power Point, Reporting, Training, Regional Language, Feedback, Performance Measurement, Guidance

Industry

Human Resources Services

Description

Role and Key Responsibilities: 1. To monitor calls (Survey Recordings) to measure performance and facilitate business’ strategic objectives 2. Provide feedback to the field team on their audit evaluation and document the same 3. Discuss and explain the errors and quality issues with the team and provide guidance for improvement. 4. Facilitate training to the field team (in regional language) with respect to questionnaire, quality parameters and management expectation and assist new joiners to understand process and workflow. 5. Read and Write in Regional Language 6. Basic Computer knowledge of MS Office Key skills & knowledge:  Minimum 1 year experience into BPO/call centre as Quality Auditor  Understanding of the Audit & Coaching process.  Good verbal and written communication skills.  Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.

Responsibilities

The Quality Auditor is responsible for monitoring calls to assess performance and provide feedback to the field team. They will also facilitate training and discuss quality issues to guide improvements.