Hiring FT & PT Concierges $19–$21 | Free Meals | PTO | Benefits at Ponte Palmero Senior Living

Cameron Park, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

21.0

Posted On

25 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Verbal Communication, Written Communication, Organizational Skills, Multitasking, Microsoft Word, Microsoft Excel, Administrative Support, Front Desk Reception, Hospitality, Emergency Response

Industry

Real Estate

Description

Concierge (Full-Time & Part-Time) Ponte Palmero Senior Living – Cameron Park, CA Ponte Palmero Senior Living is seeking friendly, professional, and service-oriented individuals to join our team as Concierges. As the first point of contact for residents, families, guests, and visitors, the Concierge plays a vital role in creating a welcoming environment while providing exceptional customer service and administrative support. If you enjoy helping others, thrive in a fast-paced environment, and are passionate about serving seniors, we invite you to apply. Position Summary The Concierge is responsible for greeting visitors, assisting residents and their families, arranging community tours, answering and directing calls on a multi-line telephone system, and providing clerical support to the administrative team. This position supports the community's mission by delivering outstanding hospitality and ensuring a positive experience for everyone who enters our community. Essential Responsibilities * Greet residents, guests, visitors, and prospective residents in a warm, professional, and welcoming manner. * Provide exceptional customer service and respond promptly to resident, family, and guest requests. * Answer and manage a multi-line telephone system, directing calls and relaying messages accurately and professionally. * Arrange and support community tours for prospective residents and families. * Monitor the Emergency Alert System and respond immediately to resident calls and emergencies according to established procedures. * Assist residents by answering questions, addressing concerns, and directing requests to the appropriate department. * Process incoming and outgoing mail, postage, deliveries, and package distribution. * Perform general administrative and clerical duties including filing, copying, data entry, and office support. * Maintain a neat, organized, and professional reception area and lobby. * Ensure community information and marketing materials are current and available. * Observe and report any resident changes in condition or concerns to the appropriate supervisor. * Comply with California mandated reporter requirements regarding known or suspected abuse of dependent adults or elders. * Maintain a safe and secure environment for residents, guests, and team members. * Support community marketing efforts through positive interactions, tours, and telephone communications. * Foster teamwork and collaborate effectively with all departments. * Represent Ponte Palmero Senior Living with professionalism, compassion, and respect at all times. * Perform other duties as assigned by the Business Office Director or Executive Director. Qualifications * Must be at least 18 years of age. * High school diploma or equivalent required. * Strongly Preferred: Two (2) years of experience in hospitality, customer service, front desk reception, hotel operations, healthcare, or senior living. * Excellent customer service and interpersonal skills. * Strong verbal and written communication abilities. * Ability to interact professionally with residents, families, visitors, physicians, healthcare professionals, supervisors, and fellow team members. * Strong organizational and multitasking skills with attention to detail. * Ability to operate a personal computer and proficiency with Microsoft Office applications, including Word and Excel. * Ability to remain calm and professional during emergencies and high-volume situations. * Must successfully pass a criminal background check and required health screenings, including physical and TB testing. Why Join Ponte Palmero? At Ponte Palmero Senior Living, our team members are the heart of our community. We are committed to creating a supportive workplace where employees feel valued, respected, and empowered to make a difference in the lives of our residents every day. Benefits for Eligible Team Members * Medical and Dental Insurance * Paid Time Off (PTO) * Sick Pay * Holiday Pay * Complimentary Employee Meals * Team Member Discount Program (LifeMart through ADP) * 401(k) Retirement Savings Plan through ADP * Flexible Scheduling Options * Opportunity to work in a rewarding senior living environment Apply Today Join a team dedicated to providing exceptional service, meaningful connections, and a welcoming community for seniors and their families. We welcome applicants seeking both Full-Time and Part-Time opportunities. Ponte Palmero Senior Living is an Equal Opportunity Employer. Full Time Role- Monday through Friday 8:30am-5:00pm (30 minute duty free meal period) Part Time Role- Saturday and Sunday 8:30am-5:00pm (30 minute duty free meal period)

Responsibilities

The Concierge serves as the first point of contact, greeting visitors and providing exceptional customer service to residents and families. Key duties include managing a multi-line phone system, arranging community tours, and providing general administrative support.