Historical Tour Guide - Part Time

at  Omni Hotels Resorts

OMNI MOUNT WASHINGTON RESORT & SPA

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.
Omni Mount Washington Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.
Job Description:
The Historical Tour Guides will assist with performing private and public tours of the Hotel. Through the enthusiastic and positive execution of each historical tour guide will grow and improve a guest’s visit through innovative entertainment and experiences that capture the true spirit of their destination, helping guests discover the soul of the local through a less scripted stay. They also will work in coordination on other projects as assigned with Events Leadership team, with a focus on designing experiences that embrace cultivate the entrepreneurial spirit along with adding value.
Responsibilities:
Daily Responsibilities
v Leads daily Historical Tours
vTreats every day like an event, creating positively outrageous experiences for guests of all ages.
v Executes “cruise ship-style” entertainment for both children and adults, taking place both outdoors and indoors, year round.
v Follows departmental policies and procedures throughout the guest experience.
v Ensures the guest’s experience flows smoothly, and all guests are provided an experience consistent with the quality standards and delivery promises.
v Assists other departments as requested

ADMINISTRATIVE RESPONSIBILITIES

v Keeps excellent attendance records for activities they are responsible for.

MARKETING RESPONSIBILITIES

v Supports the Marketing Department and Activities Concierge Desk by knowing information pertaining to Events & Activities department

CUSTOMER SERVICE RESPONSIBILITIES

v Personally addresses any customer complaints or concerns, insures proper resolution is reached.
v Communicates any event issues to the corporate customer service team including instructions as to how to resolve any complaints.
Qualifications:
v Must have excellent interpersonal skills.
v Must provide excellent service to internal and external customers.
v Must have excellent oral and written communication skills.
v Must be attentive to detail.
v Must have the ability to adapt to unexpected situations.
v Must be punctual and reliable.
v Must be able to remain calm and portray a friendly demeanor in stressful situations.
v Must be able willing to work in unfavorable weather conditions.
v Must be able to lift up to 30lbs and pull and push up to 50lbs.
v Must be available to work flexible hours, including evenings and weekends and holidays.
Omni Hotels and Resorts is an equal opportunity employer